Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How do you ensure the freshness of the meat during shipping?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to maintain optimal temperature throughout transit.
Where do you source your products from?
We source our meats from trusted local farms and high-quality suppliers that adhere to strict animal welfare and quality standards.
What is the standard shipping time for an order?
Orders are typically processed within 1-2 business days. Depending on your location, shipping takes 1-3 days via expedited service to ensure product integrity.
Can I return food items if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery for a resolution.
Do you offer custom cuts or specialty butchery services?
Yes, we pride ourselves on being a full-service market. You can specify custom thicknesses or preparation styles in the order notes at checkout.
How should I store my meat once it arrives?
We recommend transferring your items to the refrigerator immediately if you plan to consume them within 3-5 days, or to the freezer for long-term storage.