Returns & Exchanges
At Paulina Market, we take pride in the quality of our premium meats and gourmet products. Due to the perishable nature of our food items, we cannot accept physical returns, but we are committed to resolving any issues with your order through replacements or store credit.
Inspect Your Order
Upon delivery, please immediately inspect all packaging and products to ensure they meet our quality standards and arrive at the correct temperature.
Contact Customer Support
If you notice any discrepancies or quality concerns, notify us within 24 hours of receipt by emailing our support team with your order number.
Provide Documentation
Include clear photographs of the product and the shipping label to help our butchers and quality control team investigate the issue.
Resolution Processing
Once your claim is reviewed, we will issue a replacement shipment or a refund to your original payment method for any qualifying damaged or incorrect items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing